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Whether you need help using the app or have a question before subscribing, we're here to assist. Our support team typically responds within 1–2 business days. Fill in our contact form, or check out our FAQ below for quick answers. Prefer email? Reach us at info@mmoy.io
Frequently Asked Questions
What’s this app all about?
This is a private digital journal to help you capture and remember the little (and big) moments in your child’s life. You can create a journal for each of your kids and fill it with stories, milestones, photos, and memories — all safely stored and beautifully organized. It’s your family’s memory book, built to last.
Why do I have to pay for MMOY when other platforms are free?
We get it — other platforms are “free.” But on those platforms, you are the product. Your posts, clicks, and viewing habits are tracked, sold to advertisers, and used to keep you scrolling. That’s how they can offer it at no cost to you.
MMOY works differently.
We’re a private, safe space for your family’s memories — not a social media app. No ads. No strangers. No algorithms deciding what you should see. Just your children’s milestones, stored securely and shared only with the people you choose.
Your subscription covers:
Secure cloud storage for your photos, videos, and stories.
Privacy‑first technology — no tracking, no selling your data.
Long‑term preservation so your memories stay safe for years to come.
Ongoing improvements to make mmoy the best place for your family’s history.
Your subscription means:
Your memories are private and shared only with people you invite.
Your photos, videos, and stories are securely stored and backed up.
There are no ads, no public profiles, and no distractions — just your family’s story.
We can keep improving MMOY without relying on advertisers.
Every photo you save, every video you share, every story you tell — they all become part of a priceless collection your children will cherish forever.
By joining MMOY, you’re creating a safe, lasting place where your family’s most precious moments can live, grow, and be passed down for generations.
How does billing work?
You can choose between a monthly or yearly subscription. The monthly option keeps things flexible, while the yearly one gives you a discount if you're planning to stick around for a while. All payments go through the App Store or Google Play depending on your device, and you can manage or cancel anytime from there.
Who can see the journal entries?
You’re in full control. You can invite close family or friends to follow a journal, but that doesn’t mean they see everything. Each post can be marked as private or shared, so you decide what gets shown and what stays just for you. Whether it's a quick update or a personal letter to your child, you choose the audience every time.
Can others help write in the journal?
Yes. When you invite someone to a journal, you can decide if they’re just there to read, or if they can also add or edit posts. This is great if you want both parents to contribute, or if a grandparent wants to leave a note or memory of their own.
Can I use the app on both iPhone and Android?
Yes — the app works on both. You can download it from the App Store or Google Play, and your journals will sync across devices if you ever switch phones or use a tablet too.
Is everything private and secure?
Yes, privacy is at the heart of what we do. Your journals are only visible to you and the people you’ve chosen to share them with. All content is securely stored, and we never use or share your data for anything outside the app.
Can I export my journal or back it up?
Exporting or backing up content is a feature we're actively working on. For now, all entries are securely stored in the cloud. Stay tuned for export options in future updates!
How do I gift a journal?
You can request a change of ownership for the journal. We'll transfer it to your child, who can continue to enjoy reading it. However, if they'd like to add new entries, a subscription will be required. Please note that each journal allows only one ownership transfer.